Contact Us | FAQ
01. I am having trouble accessing the site
All of the information you supply is strictly confidential. It will only be used internally by Clarins for customer service.
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04. How can I unsubscribe from email newsletters?
You can change your account preferences at any time by updating your personal data in the My Account section or by simply clicking the "unsubscribe" link at the bottom of any email you receive from us.
You can request a new password from the My Account section of the site by clicking on the forgotten password link, entering your email address and confirming your request. Your new password will be emailed to you.
Signing up is fast and easy. Simply click the register link in the Sign In/Register area, enter the information that is required and click OK.
08. How do I use Clarins products?
Every product on this website is accompanied by application advice. Tips for each product can be found on its product page and in the How to Apply section.
You can use our online Beauty Consultation to guide you through our collections and help create your personalized skin care program. You’ll be asked simple questions about your skin, your concerns, your preferences and what you’re looking for. We will provide you with a list of the best products to create a personalized beauty regimen. Your Beauty Consultation will be presented and stored in your Clarins Profile under My Beauty Profile.
10. What types of ingredients are used in Clarins products?
All Clarins products contain natural botanicals and other ingredients. You can learn more by reading the ingredients section found within each product page on the site or by accessing the “Why Clarins” section.