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04/ Human resources

Priority given to human resources management

Allowing everyone to reach his or her potential in harmony with the Group's values is at the heart of Clarins human resources management. New employees spend one week in a special training seminar. Then, a structured training policy within the company's university enhances the development of competencies around four objectives:
- Develop the potential and talents of everyone.
- Create a common knowledge base that includes behaviors and values.
- Improve the levels of competence and performance.
- Enhance communication and teamwork.
Clarins encourages mobility among the different brands and countries while cultivating a respect towards diversity and sensitivities. On-going internal communication also helps develop a sense of teamwork and motivation.

Sensitive to fundamental values

Over the years, the Group has made it a priority to sensitise employees and business partners to the idea of Responsible Development. On top of the specific training program, pertinent information is available on the company's intranet site for employees. Since January 2009, a monthly e-newsletter (translated into English) is sent to everyone.

An ethics charter has been developed for suppliers. Presentations are regularly given by the Responsible Development department to sensitise all of the Group's business partners in France as well as in the different subsidiaries who have designated a Responsible Development Coordinator for their market. Finally, a film highlighting Clarins commitments is available to learn more about the brand's action in terms of sustainable development.

A colleague's experience

Sylvie Sola, Head of International Training

1 // When a young person begins working for Clarins, what are the values you wish to share first?

S.S // Listening is a very important Clarins value. Listening to others in order to meet their needs, listening to better communicate with the different departments… And there is the notion of respect of course: what matters is to always keep in mind that everything we do is for the client, it is for her (or him) that we work, nothing is artificial. Finally, the notion of transmission is a very important value.

2 // What are the actions being carried out in the company to teach the brand's values to the younger employees and to others?

S.S // Human Resources has put in place a welcome system for new employees. They meet the different managers of the group. Clarins truly invests in the relational and in the potential of every person. Everyone is important. A day of training is also planned when someone begins at Clarins, and this training always includes a presentation on the brand's values.

3 // Can you summarise the role of training at Clarins?

S.S // The idea of 'accompaniment' is very important for Clarins, we say for example that a person is never alone. The desire of the company is to see people grow not only personally but professionally as well while transmitting their skills and know-how. The person is at the heart of everything.
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