Create An Account
Updated as at: 1st August 2014
1.1 This Policy statement provides information on the obligations and policies of Clarins in respect of an individual customer’s Personal Data. Clarins undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations.
1.2 Clarins’ officers, management, and members of staff shall use reasonable endeavours to respect the confidentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed and/or used for, or on behalf of, Clarins. Clarins shall use reasonable endeavours to ensure that all collection and/or storage and/or disclosure and/or usage of Personal Data by Clarins shall be done in an appropriate manner and in accordance with the Act and this Policy.
1.3 By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to Clarins as well as to its respective representatives and/or agents ("Representatives") (collectively referred to herein as "Clarins", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to Clarins’ authorised service providers and relevant third parties in the manner set forth in this Privacy Statement.
1.4 This Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.
1.5 For the purposes of this Policy, in line with the provisions under the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” shall mean data, whether true or not, about an individual customer who can be identified — from that data; or from that data and other information which an organisation has or is likely to have access. Such Personal Data shall also refer to that which is already in the possession of Clarins or that which shall be collected by Clarins in future.
2. Contacting the Data Protection Officer
2.1 Where you legitimately request access to and/or correction of Personal Data relating to you, such Personal Data which is in the possession and control of Clarins, Clarins shall provide and/or correct that data within 30 days and in a manner in accordance with its standard procedures as stated hereinafter.
2.2 In accordance with the Act, Clarins has established a process for receiving and responding to any query or complaint that may arise with respect to the application of this Act. To ensure that Clarins receives your complaints and enquiries, please send the same via email to the Data Protection Officer (the “DPO”) of Clarins at the following email address: email@example.com
2.3 Please note that if your personal data has been provided to us by a third party (e.g. a member via a referral process), you should contact that individual to make such queries, complaints, and access and correction requests to Clarins on your behalf.
2.4 Should you not wish Clarins to use your Personal Data for any of the purposes listed in Clauses 3.2 to 3.4, or not to receive promotional materials from Clarins, you may opt out by sending a clearly worded email to the DPO via the email address provided in Clause 2
2.5 Your request shall be processed within 30 days. Please note however that this may affect our ability to attend to your needs in the event where there is already an existing business relationship.
3. Statement of Practices
Types of Personal Data Collected:
3.1 As part of its day-to-day activity, Clarins may collect from you, through various means, including via our websites, smart phone applications, retail counters, marketing events such as road shows and any forms used by Clarins from time to time, some or all of the following Personal Data:
- Name (first and surname);
- Postal Address;
- Phone number (including mobile);
- Office number;
- Email address;
- Bank account/credit card details;
- Personal Data of your emergency contacts;
- Username and password;
- IP addresses;
- Date of birth
- Photographs and images; and
- Any other Personal Data furnished by you.
Purpose of Collection of Personal Data
3.2 The above Personal Data mentioned in Clause 3.1 is collected for the purposes of processing your application and registration of your membership and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through voice calls; text messages; email; direct mail and facsimile messages; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; maintaining and updating your membership details; to provide you with personalized services; to enable us to develop, deliver and improve our products, services, content and advertising; to administer our websites; to improve your experience with us; and informing you of new developments, services, promotions of Clarins and other third parties which we are associated with.
Disclosure of Personal Data
3.3 In order to carry out the functions described above, Clarins may, from time to time, disclose your Personal Data between Clarins’ companies.
3.4 Without derogating from any of the above, Clarins may also disclose your Personal Data to the following third parties:
- Regulators and law enforcement officials;
- Third party service providers and consultants;
- Credit, debit and charge card companies, banks and other entities processing payment;
- Potential buyers or investors of Clarins or any of Clarins’ companies;
- Any agent or subcontractor acting on Clarins’ behalf for the provision of Clarins’ services.
3.5 Clarins may disclose your Personal Data to the abovementioned parties also in the occurrence of any of the following events:
- To the extent that Clarins is required to do so by the law;
- In connection with any legal proceedings or prospective legal proceedings;
- To establish, exercise or defend Clarins’ legal rights;
- To the purchaser (or prospective purchaser) of any business or asset which Clarins is (or is contemplating) selling;
- To any person and/or entity for the purpose of processing such information on Clarins’ behalf;
- To third parties who provide services to Clarins or on its behalf;
- To any third party that purchases Clarins or Clarins’ business or any part of Clarins or Clarins’ business;
- With your consent; and
- For the purposes of disaster recovery.
Optional Provision of Personal Data
3.6 In some instances, you may also be requested to provide certain Personal Data that may be used to further improve Clarins’ products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalised service, or provision of a product or dependent on your providing all requested data, failure to provide the requested data may prevent Clarins from providing the service to you. This type of data includes, but is not limited to:
- Your age;
- Salary range and employment details;
- Education and Profession;
- Medical history;
- Hobbies and leisure activities;
- Other related products and services subscribed to; and
- Family and household demographics.
3.7 Under certain circumstances, telephone calls made to any of Clarins’ companies to order and/or service hotlines and/or inquiry telephone numbers are recorded for the purposes of quality control, appraisal, as well as staff management and development. In such an event, by agreeing to this Policy, you hereby give your consent for the collection, use and disclosure of such Personal Data for the purposes of our records, following up with your enquiry and/or transaction, and for quality control and training purposes.
4. Transfer of personal Data Overseas
Your Personal Data may be processed by Clarins, its affiliates, agents and third parties providing services to Clarins, in jurisdictions outside of Singapore. In this event Clarins will comply with the terms of the Act.
5. Accuracy of Personal Data
Where possible, Clarins will validate data provided using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. In some instances, Clarins is able to validate the data provided against pre-existing data held by Clarins. In some cases, Clarins is required to see original documentation before we may use the Personal Data such as with Personal Identifiers and/or proof of address. To assist in ensuring the accuracy of your Personal Data in the possession of Clarins, please inform us of any updates of any parts of your Personal Data by sending a clearly worded email to the DPO at the email address provided at Section 2.2.
6. Protection of Personal Data
Clarins uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Data and will not knowingly allow access to this data to anyone outside Clarins, other than to you or as described in this Policy. However, Clarins cannot ensure or warrant the security of any information you transmit to Clarins and you do so entirely at your own risk. In particular, Clarins does not warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of, disclosed or modified by breach of any of Clarins’ physical, technical, or managerial safeguards.
7. Access and Correction of Personal Data
7.1 In accordance with Clause 2.1 of this Policy, you have the right to:
a) check whether Clarins holds any Personal Data relating to you and, if so, obtain copies of such data; and
b) require Clarins to correct any Personal Data relating to you which is inaccurate for the purpose for which it is being used.
7.2 Clarins reserves the right to charge a reasonable administrative fee in order to meet your requests under Clause 7.1(a). Upon payment of the requisite fee under Clause 7.1(a) and/or receipt of your request under Clause 7.1(b), your request shall be processed within 30 days.
7.3 If you wish to verify the details you have submitted to Clarins or if you wish to check on the manner in which Clarins uses and processes your personal data, Clarins’ security procedures mean that Clarins may request proof of identity before we reveal information. This proof of identity will take the form of full details of name, membership number and NRIC or Passport or Fin number. You must therefore keep this information safe as you will be responsible for any action which Clarins takes in response to a request from someone using your membership details. We would strongly recommend when you login to your online account in our websites that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
8. Storage and Retention of Personal Data
Clarins will delete, as reasonably possible, or otherwise anonymise any Personal Data in the event that the Personal Data is not required for any reasonable business or legal purposes of Clarins and where the Personal Data is deleted from Clarins’ electronic, manual, and other filing systems in accordance with Clarins’ internal procedures and/or other agreements.
9. Contacting you
To the extent that any of the communication means which you have provided Clarins with (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the “DNC”), by checking the box on the application form, or by any other means of indication, you hereby grant Clarins your clear and unambiguous consent to contact you using all of your communication means you have provided to Clarins including using via voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated above in Paragraph 3.2. This will ensure your continued enjoyment of Clarins’ promotional rates and services
10. Change Policy
Clarins reserves the right to alter any of the clauses contained herein in compliance with local legislation, and for any other purpose deemed reasonably necessary by Clarins. You should look at these terms regularly. If you do not agree to the modified terms, you should inform us as soon as possible of the terms to which you do not consent. Pending such notice, if there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.
11. Governing Law
This Policy is governed by and shall be construed in accordance with the laws of Singapore. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.
12.1 This Policy only applies to the collection and use of Personal Data by Clarins. It does not cover third party sites to which we provide links, even if such sites are co-branded with our logo. Clarins does not share your Personal Data with third party websites. Clarins is not responsible for the privacy and conduct practices of these third party websites, so you should read their own privacy policies before disclosure of any Personal Data to these websites.
12.2 Clarins will not sell your personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites which you may have linked or been directed to Clarins’ website.
12.3 Clarins’ websites do not target and are not intended to attract children under the age of 18 years old. Clarins does not knowingly solicit personal information from children under the age of 18 years old or send them requests for personal data.
The content on the Website including (but not limited to) the text, software, scripts, graphics, photographs, sounds, music, videos, interactive features and the like (collectively, the "Content"), the trade dress of the Website and any and all trademarks, service marks and logos contained therein (collectively, the "Marks"), are owned by or licensed to Clarins and/or Clarins’ related entities, and subject to copyright and other intellectual property rights under Singapore and foreign laws and international conventions acceded to by Singapore.
Nothing contained on the Website may be construed as granting, by implication, estoppel, or otherwise, any right or license to use, copy or imitate any Marks without the prior written consent of the relevant owner. We reserve all rights not expressly granted in and to the Marks.
Each registration is for a single user only, and on registration, you will input your first name, last name, email address, date of birth] and choose a password (collectively, your “ID”), or sign in via Facebook Connect using your Facebook account. Sharing of registered accounts and/or ID on the Website, accessing the Website through a single ID made available to multiple users on a network, and unauthorised use of another’s ID is prohibited. In the event of inappropriate or unauthorised ID use, we may cancel, restrict or suspend (for such period and on such terms, if any, as we deem fit or necessary) your membership with, and/or access to, the Website without any liability whatsoever. Clarins reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
When registering to create your account, you represent and warrant that all registration information you submit is accurate, truthful, complete and lawful. You further warrant that you will maintain the accuracy of such information and update the information as and when necessary.
You are solely responsible for all activity that occurs on your account, for all use of the Website by you or anyone else using your ID, for preventing any unauthorised use of your ID and for maintaining the confidentiality of your ID and keeping it secure. You agree not to use the registered account and/or ID of another member at any time or to disclose your password to any third party. Please notify us immediately if you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Terms of Sale
In order to contract with Clarins you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us, or possess the valid bank account for payment via bank transfer. Clarins retains the right to refuse any request made by you. If your order is accepted we will send you a confirmation email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the bank account and/or the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Product(s). All prices advertised are subject to changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
b. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any Product which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Product(s) that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction, through the payment platform Cybersource. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted and shipped.
d. Confirmation of Order and Official Invoice
Upon confirmation of your order, an order confirmation email will be sent to you, which will include the purchase price of the Product(s) inclusive of GST. If requested by you, Clarins will include in the order confirmation email a PDF copy of the official tax invoice. If this official tax invoice is not provided by Clarins, Singpost will print the official tax invoice and include it in the parcel containing the purchased Product(s).
When the purchased Product(s) are ready to be shipped, a shipping confirmation email will be sent to you, containing the tracking number and carrier URL so that you can track your order. This shipping confirmation email will be sent by Singpost.
e. Loyalty Program
If you are a member of Clarin’s loyalty program, you will be able to earn and redeem points through the same access system and mechanism as if you are purchasing the Product(s) offline.
No cancellation of orders will be available. Once ordered, purchases will be subject to the return process rather than cancellation process.
Cancellation, Return and Refund
You may request for return of purchased items at any time within 14 days from the date of receipt of the Product(s), provided that the purchased Product has not been consumed and/or opened and/or otherwise tempered with (the “Return Requirements”). With respect to return-related matters, should any conflict arise between relevant laws and regulations and these terms and conditions, the relevant laws and regulations shall prevail over the terms and conditions suggested by Clarins.
To perform a return, please follow the following steps below:
1. Please contact Clarins’ customer service department at 6838 6554 or send us an email.
2. You will then be informed of the RMA code
3. You will have to write down the RMA code on the return package and return form (which is provided to you in the package).
4. Please indicate the reason for the return by filling up the Return Reason Code section of the return form. The options are:
A – Product damaged during transport
B – Wrong product shipped
C – Product does not meet my expectations
D – Faulty texture/fragrance/allergy
E - Faulty device/container product
F – I do not like the gift I’ve received
(Codes to be confirmed later)
5. If the returned Product(s) meet the Return Requirements, Clarins will proceed to refund the amount back to you via Cybersource and you will receive a refund confirmation email.
You are responsible for all text, photographs, videos, images, and all other forms of data communication (collective referred to as the “Content”) that you transmit or submit to, through, or in connection with use of the Website. Such Content includes reviews, ratings, and information that you publicly display on your profile. You assume all risks associated with your Content, including any third party’s reliance on its accuracy and reliability. You represent that your Content will not infringe any third party’s intellectual property and that you own, or have the necessary permissions to use and authorise the use of your Content. You should refrain from causing your Content to contain material that is defamatory, false, misleading, infringing, harassing, libellous, abusive, threatening, obscene, or otherwise unlawful as you may expose yourself to liability.
In addition, as a condition of submitting any Content or other materials to the Website, you agree that:
• you grant to Clarins a royalty free, perpetual, irrevocable, worldwide, nonexclusive, transferable, and sublicensable license to use, reproduce, copy, adapt, modify, merge, distribute, publicly display, create derivative works from, incorporate such Content into other works;
• you grant to Clarins all rights necessary to publish or refrain from publishing your name and address in connection with your Content; sublicense through multiple tiers the Content, and acknowledge that this license cannot be terminated by you once your Content is submitted to the Website;
• you grant to Clarins all rights necessary to prohibit the subsequent aggregation, display, copying, duplication, reproduction, distribution, or exploitation of your Content by any other party;
• you are solely responsible for your reviews and ratings;
• Clarins will screen and review all Content posted onto the Website;
• Clarins may, in its sole discretion, choose to remove or not to remove reviews and ratings once published;
• all of your reviews and ratings of the Product(s) that you are rating will be accurate, honest, truthful, and complete in all respects;
• you have not received any form of compensation to post reviews and ratings;
• you will submit thorough and thoughtful reviews;
• you will not submit reviews that comment on other users or the reviews of other users;
• you will not submit reviews with hyperlinks; or
• the reviews and ratings that you provide do not reflect the views of Clarins, its officers, managers, owners, employees, agents, designees or other users.
In no event shall Clarins, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by Clarins, whether based upon warranty, contract, tort, or otherwise, even if Clarins has been advised of or should have known of the possibility of such damages or losses. Without limiting the foregoing, in no event shall Clarins, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of Clarins.
Limitation of Liability
You hereby acknowledge that the preceding paragraph shall apply to all content, Products and services available through the Website. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.
All Products purchased through the Website are subject only to any applicable warranties of their respective manufacturers, distributors or suppliers, if any. To the fullest extent permissible by applicable law, Clarins disclaims all warranties of any kind, including the implied warranties of merchantability and fitness for a particular purpose with respect to the products and services listed or purchased on the Website. Without limiting the generality of the foregoing, Clarins expressly disclaim all liability for product defect or failure, not following the printed instructions on the Products, product misuse or modification and/or abuse. You are encouraged to read all labels and descriptions carefully as Clarins shall not be liable for any allergic reactions or intolerance to the Products.
Clarins shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Links to Third-Party Websites; No Implied Endorsements.
This Website may contain links to other websites on the Internet. You acknowledge that we have no control over such web sites and that we are not responsible for the accuracy, content, legality or any other aspect of any linked website. In no event shall any reference to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party.
Except as explicitly stated otherwise, any legal notices shall be served on Clarins Pte Ltd via registered mail, to 302 Orchard Road, #15-02 Tong Building Singapore 238862 (in the case of Clarins) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid.
Applicable Law and Jurisdiction