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Preparing for the spa


Here are some guidelines, tips and useful information
to help you make the most of your time at the spa.


When should I arrive for my treatment?

Please arrive at the Skin Spa reception at least 15 minutes prior to your appointment. This will give you time to unwind and get more out of the early stages of your treatment.

What is Clarins cancellation policy?

We require 24 hours notice to cancel or change an appointment.


Do I need to remove my make-up before my treatment?

You can arrive wearing make-up. All of our treatments begin with make-up removal/cleansing.

How should I dress for my treatment?

You may wear whatever you're wearing that day.

What will I be wearing during the treatment?

We will provide bath robe and disposable underwear for you to wear during your treatment. Your comfort is our number one priority, and we provide fluffy white towels to preserve your modesty at all times.


Can I have Clarins treatments while pregnant?

Some treatments are not recommended for pregnant women. We advise that you wait until you've completed the first 12 weeks of your pregnancy and seek the advice of your doctor. At that point we recommend the Clarins Beautiful Mothers-to-be Treatment developed especially for mothers-to-be.

Can I bring my baby/child with me to my appointment?

It is with regret that we cannot accommodate babies and children in the treatment areas of the Skin Spa. Think of your Clarins Skin Spa as your personal beauty space, a tranquil place for a little me-time. The minimum age for treatments is 16.


Can I wear contacts during my treatment?

Yes, but make sure you inform your therapist that you are doing so at the start of your treatment.

Can I have Clarins treatments if I have any medical conditions, allergies or specific intolerances?

Please inform us of your needs when booking your appointment so that our beauty therapists can offer advice and recommend a suitable treatment.

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