1. How do I earn points?

Every $1 spent on any Clarins product is equivalent to 1 point, inclusive of your initial purchase. As you progress to the Gold tier you will have a different earn rate of $1 spend on is equivalent to 1.5 points.

To understand which retail purchases qualify, refer to "Which retail purchases are eligible to earn Club Clarins points?

2. When can I start redeeming my rewards?

You may redeem any item from our Rewards Boutique as long as you have sufficient points. Stay tuned as we refreshed our Rewards Boutique!

Each member is limited to a redemption limit of 3 pieces per item per month.

3. How do I redeem my rewards?

You may choose to redeem you rewards online or at authorised Clarins stores.

If you are redeeming at an authorised Clarins counter, collection of your redemption item is immediate, subject to availability.

Online redemeptions are subjected to a $4.90 shipping charge. Shipping is complimentary if you've made an online order above $100 when requesting the redemption.

4. How do I check my Club Clarins Points Balance?

You can check your Points Balance via My Account on Clarins.com.

On a monthly basis, look out for our Club Clarins E-Statements providing you a summary of your Club Clarins Points.

Alternatively, visit us at any of our authorised Clarins Stores and our Beauty Coaches will be happy to assist!

5. Can I carry my points to the next year after my points have expired?

6. Am I allowed to combine points with my friends?

We are sorry, Members cannot combine their Club Clarins points in any way. Each Member is only allowed to use the Club Clarins Points they earn within their own Membership.

7. I am a Club Clarins Gold Member. When does my Gold Membership expire?

We are sorry, your Club Clarins Points are valid only for 12 calendar months - points accumulated monthly will expire at the end of the same month next year.

Your Club Clarins Gold Membership status is valid for 12 calendar months from when your Membership is valid, your Membership will expire at the end of the month.
For example, if you first joined Club Clarins Gold on 1 Jan 2020, your Gold Membership is valid until 31 Jan 2021. If you spend a minimum of $1,500 by 31 Jan 2021 to renew, it will be extended again to 31 Jan 2022.

If you are unsure, please check with the Beauty Coaches at any authorised Clarins counter or email us.

8. How do I use my Birthday promo code?

You can use your Birthday promo code ONLY at Clarins Boutiques at ION Orchard, NEX, Great World, Parkway Parade, Vivocity, Waterway Point, Westgate, Clarins Skin Spa at ION or on www.Clarins.com.

Please note that the Birthday promo code is limited to a 1-time redemption per Club Clarins member during your Birthday month. It is not applicable on first transaction for new Club Clarins members.

Please flash the EDM or SMS communicating the Birthday promo code when redeeming in-stores.

9. How do I redeem my Gold Member Complimentary 2x 30-min Open Spa Treatments during my Birthday month?

The Gold Member complimentary 2x 30-min Open Spa Treatments are limited to a 1-time redemption per Club Clarins Gold member.

It is only available at Clarins Open Spa at BHG Bugis, Great World, Waterway Point or Westgate from Mondays to Fridays, 11.30am to 7pm, excluding Public Holidays. Last appointment is at 7pm. Please call and make an appointment at your preferred Clarins Open Spa location.

10. How do I earn my Birthday Double Bonus Points?

The Birthday Double Bonus Points member privilege is applicable on all transactions (at authorised Clarins Stores and Spa or on Clarins.com) made within your birthday month, except on the first transaction for new Club Clarins members.