1. How do I earn points?

Every $1 spent on any Clarins product is equivalent to one point, inclusive of your initial purchase. Purchases made at duty-free counters are not eligible for points earning.

2. When can I start redeeming my rewards?

Redemption starts from 250 Club Clarins Points onwards. You may redeem any item from the Redemption Catalogue as long as you have sufficient points. Each member is limited to a redemption limit of 3 pieces per item per month.

3. How do I redeem my rewards?

You may redeem your rewards by:
Submitting your Redemption Request online here or completing an official Redemption Request Form at any authorised Clarins counter.

Please choose only one mode of submission. If you are redeeming at an authorised Clarins counter, collection of your redemption item is immediate, subject to availability.

In the case of online Redemption Request, once it has been received and approved, you will be notified for collection within 7 working days. Note that collection must be made within 14 days from date of notice, otherwise your redemption request will be considered void.

4. How do I check my Club Clarins Points Balance?

You can check your Points Balance by logging in to our Club Clarins Member Portal with your Mobile Number.

You will also be updated on your Club Clarins Points summary via our monthly Club Clarins e-Statements.

Alternatively, contact your preferred authorised Clarins counters or email us.

5. Can I carry my points to the next year after my points have expired?

6. Am I allowed to combine points with my friends?

No, each member is allowed to use the Club Clarins Points they earn within their own membership and may not combine Club Clarins points in any other way.

7. Will my redemption rewards be shipped to me?

No, redemption rewards will have to be collected in-store at your selected Clarins counter, after our Beauty Coach has contacted you with collection details.

8. Can I redeem multiples of the same item?

Each customer is only limited to redeem 3 of the same item/set each time. This is to allow all our Club Clarins members to be able to enjoy the full range of our Redemption Catalogue.

9. I am a Club Clarins Gold Member. When does my Gold Membership expire?

Your Club Clarins Gold Membership status is valid for 12 months from the date you first joined Club Clarins Gold, with your Gold Membership expiry date being on the last day of the month. For example, if you first joined Club Clarins Gold on 1 Jan 2020, your Gold Membership is valid until 31 Jan 2021. If you spend a minimum of $1,500 by 31 Jan 2021 to renew, it will be extended again to 31 Jan 2022.

If you are unsure, please check with the Beauty Coaches at any authorised Clarins counter or email us.

10. Can I transfer my Spa Treatment redemption rewards to someone else?

No, redemption rewards are non-transferrable.

11. How do I use my 20% Off Birthday promo code?

You can use your Birthday promo code ONLY at Clarins Boutiques at ION Orchard, NEX, Great World, Parkway Parade, Vivocity, Waterway Point, Westgate, Clarins Skin Spa at ION or on www.Clarins.com.

Please note that the Birthday promo code is limited to a 1-time redemption per Club Clarins member during your Birthday month. It is not applicable on first transaction for new Club Clarins members.

12. Where can I find my 20% Off Birthday Promo code?

During your Birthday month, an email (with the promo code) will be sent to your registered email address. You can also view the promo code by logging in to your Online Clarins.com account.

If you face any difficulties locating your Birthday promo code, please do not hesitate to email us.

13. How do I redeem my Gold Member Complimentary 2x 30-min Open Spa Treatments during my Birthday month?

The Gold Member complimentary 2x 30-min Open Spa Treatments are limited to a 1-time redemption per Club Clarins Gold member.

It is only available at Clarins Open Spa at BHG Bugis, Great World, Waterway Point or Westgate. Please call and make an appointment at your preferred Clarins Open Spa location.

14. How do I earn my Birthday Double Bonus Points?

The Birthday Double Bonus Points member privilege is applicable on all transactions (in-store and online on www.Clarins.com) made within your birthday month, except on the first transaction for new Club Clarins members.