Home Spa & Services Virtual Services Virtual Consultation
Get personalised beauty advice from a beauty coach during a one-on-one virtual consultation.
OPENING HOURS
Monday to Friday
(excluding Public Holidays)
9:30am - 6:00pm

HOW IT WORKS

1

TAKE YOUR PICK

Select and book a virtual consultation that suits your needs with a beauty coach. Alternatively, you may call our beauty coach instantly for all your beauty concerns.

2

ADD YOUR DETAILS

Pick a day and time that work best for you, enter your information, and let us know if there's anything you'd like to focus on.

3

RECEIVE CONFIRMATION

Receive your confirmation via email, including the time, date and your exclusive virtual consultation link.

4

SIT BACK & RELAX

Click on the link in your email to join your virtual consultation video call and discover beauty tips and tricks! Shop and checkout LIVE during the consultation.
For more details, see the full list of FAQs below.

DISCOVER THE FULL VIRTUAL EXPERIENCE WITH CHOW

LET'S GET
THE BEAUTY STARTED

I HAVE 10 MINS

10 MIN

Basic Skincare Routine

Learn basic skincare tips to cleanse, soothe and soften skin with our basic cleansing essentials formulated with organic plant extracts from Domaine Clarins.
10 MIN

Master Your Brows

Learn how to fill, define and enhance your natural eyebrow shape for a sharper look.
10 MIN

Find Your Colour

Learn how to choose the most suitable shade for your lips according to your lips natural colour.

I HAVE TIME TO LEARN MORE

20 MIN

Your Personalised Experience

A personalised skincare diagnosis complete with skincare solutions tailored for you.
20 MIN

Age-Defying Routine

Embrace a new skincare routine with youth-boosting favourites that visibly work to enhance skin’s elasticity and firmness.
20 MIN

Feel Good Body Care

Specially curated body routine for hydrated and glowing skin to enhance both your mind and body.
20 MIN

Beautiful Eyes Ritual

Fast track your way to a total eye radiance with our eyes essentials for a visibly lifted eye contours and a brighter-looking eyes.
20 MIN

Mum-To-Be Essentials

Specially curated routine that focuses on nurturing your body both during and after pregnancy - a period of great change.
20 MIN

Ready, Steady, Glow

Brighter skin begins here! We have expanded our Bright Plus range with 3 new products to help your skin breathe better and look brighter!

ONLINE
APPLICATION METHODS

Discover our application methods based on our knowledge of skin - simple, easy expert techniques that you can try at home.
Discover other application videos

SELF-SERVICE
BEAUTY ADVICE

BOOK A BESPOKE FOLLOW-UP

Have another question? Schedule a 10 to 20 minutes follow-up session with your coach.

MEET THE BEAUTY
COACHES

Our beauty coaches are here online to understand about your skincare needs and recommend you the right beauty products.

PHOEBE GOH

I love to share skincare advices, tips and you can ask me anything to achieve the skin you desire.

SHARON YAN

Ask me anything! I would love to share with you my top tips and tricks to suit your lifestyle and achieve the best results.

CHARMAINE KHOO

I will help you to find the most suitable products for your skin based on your lifestyle and achieve beautiful skin.

FREQUENTLY
ASKED QUESTIONS

ARE THE CONSULTATIONS FREE?
Yes. You can receive personalised beauty advice, anytime, anywhere.
WHAT SORT OF TOPICS CAN YOU ADDRESS IN A VIRTUAL CONSULTATION?
Our beauty coaches can recommend you suitable products, master make-up techniques, prepare for an event and address any skincare needs.
HOW DO I JOIN THE SESSION?
You can join from the exclusive virtual consultation link sent to you via email or saved in your calendar. You can also start a call directly.
HOW DO I CANCEL?
You can retrieve your confirmation email and choose to either reschedule or cancel your appointments. Alternatively, you can also email our Customer Care team at customercare@sg.clarins.com to do so.
WILL I FEEL PRESSURED TO BUY?
Our beauty coaches are here to share their beauty expertise and product recommendations.
WHAT DO I PREPARE?
Before the start of the call, do enable your microphone so that our beauty coaches can hear you. You have the option to turn off your camera (or not), but it is always more pleasant if we can see each other.