PRODUCT & BRAND

PRODUCT & BRAND

OUR POINTS OF SALE & SPA

  1. Can I cancel or change my Clarins Facial booking?

    You may cancel or modify your treatment up to 48 hours before the date of the appointment.
  2. Can I choose the beauty expert who will carry out my treatment?

    Yes, you can choose the beauty expert.

    However, please be aware that in the case of unforeseen circumstances, your treatment may be handled by a different beauty expert to the one requested during booking. If such an event occurs, you will be informed in advance where possible.
  3. When should I arrive for my treatment?

    It’s important to respect the time of your appointment.

    With the aim of providing optimal relaxation and satisfaction, we ask you to arrive at least 15 minutes before your appointment starts. This will allow you to get ready, relax, and fully enjoy yourself from the beginning of your treatment. This will also give us time to run through your specific needs on the day.

    In case of lateness, we may need to cut your treatment short.
  4. Can I receive a treatment in all circumstances?

    If you are pregnant, we recommend waiting for the 13th week of pregnancy before booking your treatment and asking your doctor for advice. We provide body and face treatments specially designed for new mums and mums-to-be.

    For any other situation, please let us know about any contraindications that could interfere with your treatment. If in doubt, please consult your GP before making any booking.

    The Clarins Spa is not a medical environment and the treatments provided there are aimed solely at your wellbeing.
  5. Where can I buy Clarins products?

    Clarins.com.sg has the widest selection of products, but we are also available at the following list of Clarins stores. Protect yourself and those you care about by buying only authentic Clarins products from authorised retailers. If you are not sure if a retailer is authorised, please contact us. Please note, if you have questions about stock/product availability or customer service outside of Clarins.com.sg, you will need to contact that specific retailer directly.

DISCOVER OUR PRODUCTS

  1. How do I use Clarins products?

    Application methods specific to each product let you get the most out of them.

    You can find application tips on each product page at Clarins.com.sg.

    Application videos are also available in the Beauty School section.

    Be inspired and let your beauty radiate. Whether you're looking for make-up or face care products, there are lots of videos waiting for you!
  2. How do I find the right product for me?

    Discover our expertise and advice through a Clarins & Me Beauty Consultation.

    START YOUR BEAUTY CONSULTATION NOW

    Your Clarins Beauty Consultation guides you through our product lines and helps you create your own tailored beauty programme.

    You'll get answers to a variety of questions about your skin, your concerns, your preferences and the type of products you are looking for.

    You will then get a list of products which are ideal for your beauty ritual, along with recommendations for a particular occasion or event.

  3. What active ingredients can be found in Clarins products?

    You will find natural active ingredients and other components in our products. Find descriptions for our main active ingredients as well as the relevant product ranges here.

    To find out the composition of our products, we invite you to consult the product data sheets on our website. The full INCI list can be found at the very bottom of the page in the ingredients section.
  4. Is it possible to receive samples?

    We are not able to send samples directly to you by post.

    However, you can discover our products:

    • At our authorised distributions (Boutiques, Skin Spa and Departmental stores). The addresses closest to you are available here.

    • In one of our Clarins stores, where you can try out our products and have a personal consultation.

    • On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products with any order, subject to availability.
  5. I want to find out more about your products

    Clarins answers all your most pressing questions in its Online Beauty Community!

    From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.
  6. Do you have travel sizes?

    We do not offer travel sizes for purchase. However please browse our Gift Sets page as most sets come with complimentary travel size products.

PROFESSIONAL REQUESTS

  1. I would like to sell your products online

    You would like to share the Clarins brand on your website and we thank you for your interest. We invite you to send your request via contact us form.
  2. I would like to sell your Clarins products in store

    You wish to sell products from the Clarins brand and we thank you for your interest. Clarins sells its products exclusively through selective distribution, which includes Boutiques, Skin Spa and Departmental Stores. We invite you to send your request via contact us form.
  3. I would like to use your products in my professional activity

    You want to use Clarins products in a professional setting and we thank you for thinking of Clarins. However, Clarins sells its products exclusively through selective distribution, which includes Boutiques, Skin Spa and Departmental Stores.
  4. I would like to sell your products outside of Singapore

    You wish to sell products from the Clarins brand and we thank you for your interest. We invite you to consult the Global Presence section on our Clarins Group website which lists the countries where our brand is sold.
  5. I would like to make your products available in my hotel establishment

    You are a hotelier and would like to make Clarins products available to your customers. We thank you for your interest and invite you to send your request to our Clarins France Retail & SPA Department, 12 avenue de la Porte des Ternes, 75017 Paris.
  6. I would like to apply for a job or internship

    The Clarins Group has a dedicated website which offers job and internship opportunities in France and abroad. You can access this by clicking HERE.

    On this website, you can create your candidate space, upload your CV and view the available offers.

SAMPLES

  1. I want to find out more about your products

    Clarins answers all your most pressing questions in its Online Beauty Community!

    From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.
  2. I would like to receive prizes (e.g. samples and goodies) for an event

    You have asked to be sent samples and promotional items for your event. We regret that we are unable to respond favourably to your request. These are exclusively reserved for our Clarins stores and authorised Clarins distribution partners.
  3. How can I test your products?

    If you would like to test some of our products, we invite you to visit your closest Clarins counter or redeem your 3 free samples when placing an online order.
  4. Is it possible to receive samples?

    We are not able to send samples directly to you by post.

    However, you can discover our products:

    • At our authorised distributions (Boutiques, Skin Spa and Departmental stores). The addresses closest to you are available here.

    • In one of our Clarins stores, where you can try out our products and have a personal consultation.

    • On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products with any order, subject to availability.
  5. How many samples can I choose in my order?

    You can choose 3 samples from a large selection. Your samples will automatically be added to your “Shopping Bag” and you will see them listed along with your purchased products on the “Order Confirmation” page. If your order is not completed during this visit, the samples will be removed and the same ones may not be available when you return to finalise your order. These samples are not redeemable for vouchers.

PARTNERSHIPS

  1. I would like to become a Clarins tester

    If you are interested in joining the Clarins test panel, you can apply by contacting : LES LABORATOIRES CLARINS Evaluation Laboratory 5 rue Ampère 95300 PONTOISE Tel: 00 33 (0)1 34 35 15 28 (Mondays only)
  2. I would like to organise an event in partnership with Clarins

    You would like to ask Clarins for help with your event and we thank you for reaching out to us. The Clarins Group is currently very committed to numerous partnerships. We invite you to send your enquiry by post to Clarins Singapore 3 Killiney Road, #09-03/07 Winsland House I Singapore 239519
  3. I am looking for prizes for an event

    You have asked to be sent samples and promotional items for your event. We regret that we are unable to respond favourably to your request. These are exclusively reserved for our Clarins stores and authorised Clarins distribution partners.
  4. I'm an influencer; is a partnership possible?

    You are requesting a collaboration with Clarins and we thank you for your interest. We invite you to send your partnership proposal via contact us form.

PRODUCT INFORMATION & COMPLAINTS

  1. I want to find out more about your products

    Clarins is pleased to answer all your most pressing questions in its Online Community.

    From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.
  2. How do I leave a review online?

    We love reading your thoughts! Please do not hesitate to share your experiences with us after using our products.

    Go to the product page, "Reviews" section and then "Write A Review".

    A window will open where you can fill in the short form and click "Post Review". Your opinion will be subject to moderation by our team before publication.

    All your comments about Clarins products will be stored in your account at www.clarins.com.sg.
  3. I have a problem with my product

    Despite the care we take to deliver the highest quality products, you have encountered a problem with one of our products.

    Please write to us via our contact form and we will quickly respond with the most suitable solution.