Have a question?
1. WHAT IS AN OPEN SPA TREATMENT?
Open Spa treatments are treatments that concentrate all of Clarins’ plant expertise and manual methods into a 30-minute format where you can sit back and relax comfortably in an Open Spa chair while our Beauty Advisor Therapists take care of you: Enjoy a 10‑minute personalised consultation and a 20‑minute treatment that combines the Clarins expert touch with incredibly effective products. At the end, make-up will be applied so that you can leave looking beautiful.
2. DO I NEED TO MAKE AN APPOINTMENT FOR AN OPEN SPA TREATMENT?
Open Spa treatments are available by appointment and on a walk-in basis. However, we recommend booking in advance to ensure availability of your preferred date and time.
3. HOW EARLY DO I NEED TO ARRIVE FOR MY APPOINTMENT?
We suggest that you arrive 10 minutes prior to your scheduled appointment time. This will give you a chance to prepare yourself, relax, and then fully experience all the benefits of your Open Spa Treatment from the start.
4. WHAT SHOULD I WEAR?
Open Spa treatments do not require you to remove articles of clothing. However, we recommend wearing comfortable clothing that allows us to easily access both sides of your neck, as well as your shoulders and forearms.
5. CAN I RECEIVE AN OPEN SPA TREATMENT IF I HAVE A HEALTH-RELATED CONDITION OR ALLERGY?
Please notify us of any special needs when making your appointment so that our Beauty Advisor Therapists can recommend the most suitable treatment. If you have any doubts, please consult your doctor before booking a treatment. The Clarins Spa is a non-medical environment and all the care that is provided here is exclusively for your well-being.
6. CAN I BRING MY BABY OR YOUNG CHILD WITH ME TO MY APPOINTMENT?
For safety reasons, and to allow you to relax and enjoy all of the benefits of our Open Spa treatments, we recommend that you do not bring your baby or young child with you to your appointment.
7. WHAT IS CLARINS’ CANCELLATION POLICY?
Should you need to reschedule your appointment, a 24-hour advance notice will be greatly appreciated.