Returns | Information About Returns
At Clarins, we strive to create a pleasant online shopping experience when you shop on Clarins.com.
We do accept the returns of unused items purchase on authorised website. We cannot accept an item that has been opened, unless the product is damaged or defective.
● Item (s) must return to us in their original condition within 14 days from the date of receiving the parcel. Products must be unopened and in original packaging, with all accessories and leaflets.
● If your order contained Samples and Gift with Purchase (GWP), the samples and GWP must also be returned. If the Samples or GWP is not returned with the original product, we regret to inform that your refund will not be processed.
● If a Gift Set is being returned, all products in the Set must be returned.
● Shipping fees of returned packages is non-refundable.
● Refunds are made to the original form of payment within 14 business days from the date of our Warehouse reception of your return parcel. An email will be sent to notify you on the status of refund.
Returns | How to Return Your Order
1. Please contact Clarins.com Customer Service Team (see details below) to explain the reason for return and confirm the return products and quantity.
Email : email@example.com
Phone : (65) 3138 6114
(9.30AM to 12.00PM & 2.00PM to 6.00PM, excluding Public Holidays)
2. Clarins.com Customer Service Team will liaise with you on your preferred date & time of pickup if your return request is acceptable according to above Clarins Return Policy.
3. Please pack the return products in the original package and is sealed to prevent damage during transit for the courier to pick up on the date of arrangement.